Today sucked donkey dick

The amount of suckositude today contained . . . I really don’t want to try describing much of it, but here are some bits.  Four escalations, two of which I ended up shoving up to the L3 team because of intransigent customers, together with a day that was a lot busier and more hectic than average.  The chief good part was that the hard drives for the OS and driver-CD image-burning system reappeared from where a former employee had hidden them just before being escorted out the door, so I was spared another week or so of rebuilding the system from the ground up, a project on which I’d burned much of my limited non-chat time for the last two weeks.  (Which means those last two weeks are now wasted effort.)  My other small victory was to figure out why Vista refused to be installed on one of our more recent systems in the lab, and get it set up.  (The problem? Vista insisted it had to install a device driver that ought to have been built into the installer, but that it was unable to recognize or use, for some unexplained and god-forsaken reason.)