I want to have a flagpole

When I was six or so, my father put up a flagpole in our front yard.  Now when I say “flagpole” I’m not talking about one of those three-foot wooden poles that you stick in a bracket screwed to the front porch support post.  Our flagpole was twelve feet of two-inch galvanized steel pipe sunk in a 24-inch concrete footing, with pulleys and a halyard and sister hooks and everything the most substantial of commercial flagpoles have.  There wasn’t any missing it when we flew a flag.

Now that I have a proper front yard of my own, I want to have a proper flagpole of my own.  I have a small collection of flags, from Mexican to Imperial Russian, that I’d enjoy flying on their appropriate non-Yankee holidays (Diez y seis, St. Andrew’s Day, the Tsar’s birthday, the Queen’s birthday, the firing on Fort Sumter) but nowhere to run them up.  Digging up and moving the one from my parents’ house is probably a non-starter, although Mother has told me she wouldn’t mind having it out of her front yard; she hasn’t used it in years.  I keep eyeing a depression in my front yard that I think is a partly filled-in hole where a tree was removed, but the outright labor of digging a two-foot-deep hole, stepping and guying the pole (once I got and assembled another—I think ten feet would probably be in better scale than twelve for our house), and pouring a concrete footing has discouraged me so far.  I haven’t given up on the idea, though.  Maybe one day I’ll decide to rent one of those one-man gas-powered augers from Home Despot and have a go.

The OCR salvia burned some alabaster conic sections.  Fnord.

Posted in House | 2 Comments

I am SO fuckin’ PO’d at the moment

I was searching for a CD to reinstall an application tonight, and while I was trying to reach the CD rack, which sits on the most inaccessible corner of the two Formica/fiberboard shelves screwed into the wall above my desk, one whole side of the mounting tore completely off the wall and dumped EVERYthing—cable modem, router, dozens of CDs and floppies, and a shelf of manuals—onto the desk, the floor, and everywhere else they could skitter.  The router is hanging from the ceiling by one of its Cat-5 cables (I can’t unhook the cable without disconnecting T; that’s the port providing network access for her system, clear across the house.)  Fortunately the scanner, which sits directly below the shelving unit, had some things already stacked on it that protected the glass from breaking, or I’d be buying a new scanner.  (I could use a new scanner ’cos this one is eight years old and as slow as Christmas, but that’s beside the point.)  I think I did bust the battery door on my digital camera when it fell.

Before I can clean up, I have to figure out a new solution for shelving near the desk, ’cos I can’t do without someplace to put the router and cable modem at the VERY least.  Sod this for a game of soldiers.

Posted in House | 2 Comments

Oh, now this should stir up the gaming punters

The Empire buys Little-Green-Men

Posted in Them Computin' Machines | 1 Comment

More from the Department of Empirical Good News

For the new fiscal year, which began on February first, Auric technicians’ metrics got changed.  Until now, we were measured on Average Handle Time (talk time plus hold time plus after-call wrap-up), dispatch rate (percentage of case logs that end by sending out parts or on-site service), and repeat dispatch rate—the number of dispatches where someone else had to send out parts or on-site service again for the same issue, within seven days of my dispatch, as in “I didn’t fix it.”  In other words, two finance-driven bean-counter measures and one quality-of-work measure.  Using those yardsticks, I stayed buried in the center of the pack for my call center (techs are measured against one another, not against an arbitrary standard number someone thought up).  I ran around number 100 of 185 or so.

Fortunately for me, this year’s Big Initiative in our part of the house involves trying to raise our customer satisfaction rate by more than fifteen percent, so the measures got revamped.  The new measures are minutes per resolution (inbound talk plus outbound talk plus after-call), net incident resolution rate (calls that stay closed after I touched them), and RD rate, which carried over from last year.  All three are measures of work quality, not of the number of beans I can count in a day.  Management also decided to make the pot we’re comparing against a LOT bigger, so now I’m being measured not only against performance of my own call center, but of all level-one techs at all three Auric centers.  Instead of 185 techs, the pot now has between 450 and 500.

And here’s the best part.  Since the new standards went into effect, I’ve shot up from number 100 of 185 to anything between numbers 40 and 75 of 450, depending on which week’s data you looked at.  I’m a top-quartile performing employee, and I haven’t changed a thing about the way I work.  I’m handling calls today exactly the way I did last year, but now my style of call handling has come into fashion, and I sure do look at lot better when you look at me that way.  And if I can continue like that, it’ll make mid-year review in September a lot more pleasant.  (Not that prior reviews been unpleasant before now; far from it!  It’s just nice to be recognized for doing well at what you do well.)

Posted in Empire, Work (WORK!!?!??!) | 2 Comments

The good news, the bad news

That’s what life at the Empire has been recently.  Sometimes it seems like one piece of news can be both at the same time, depending on how you look at it.

The main bad news, at least for me, is that the Tulip, is moving on to build a second-level technician team in Auric Support.  We’ve never really had classic second-level techs here; our level-2s have combined a technical go-to role with having to coach the level-1s, doing metrics analysis, approving certain dispatches, and whatever else got pushed down from management.  Our new area manager (the Tulip’s boss, and my grandboss) looked at that and at a business improvement pilot project that was run in another call center, and decreed that the level-two role would be split into two parts.  One half will stay with the teams they’ve been with all along, and keep the coaching and metric roles.  The other half will be renamed Resolvers and become the new go-to and incident resolution team, turning into a more classic level-two role.  That’s the team the Tulip will manage.

I’m a good deal less than enthusiastic about the reorganization, because it builds an organizational hierarchy in what has, until now, been a very flat and accessible organization.  If I, as a level-one tech, needed to talk to an L2 I walked down to his cube at the end of the row.  If I needed a technical account manager to approve something out of scope, I walked down the aisle to his cube, explained what I wanted, and generally got it.  (Around here you soon learn what to say no to out of hand, and what to take to a TAM to argue for bending the rules, which we get to do some around here in the interest of customer service.)  Two months ago, the TAMs were moved away from the teams and into a contiguous “corral” of cubes.  Doing so made it easier to find a TAM when one was wanted, but it also means the TAMs now don’t work directly and intimately with their teams’ L1 techs, nor know nearly so much about whom to trust implicitly and who needs watching not to give away the store.

The bad part of building this new level-two team, to my mind, is exactly the same problem.  Instead of having an L2 at the end of my row to whom I can walk up and who already knows me, my capabilities, and my style, I’m forced to use a chat application to get access to an L2 in another call center that may be a thousand miles away, who may not know beans from split peas himself, and who CERtainly doesn’t know me from Adam’s off ox and whether my judgement can be trusted or not.

The Tulip has proved, with our team, that he can take an already-good team and manage not to screw it up—which is admirable.  Not Doing a Lot of Harm can be one of the hardest things for a new manager to learn.  Having done that, though, he wants to try on the challenge of building a working team from scratch, and he’s wanted to manage a team of L2 techs since before he came to us.

The good news came in my annual performance review.  My productivity measures increased radically over last year, in part because I didn’t lose half the year to managing workload for the SLA team and in part because I worked on cutting my average handle time and keeping up my astonishing case resolution rate both.  I succeeded at both goals, so well that I got a seven percent equity raise (meaning the Empire was paying me significantly below average market wage for my job) and a two percent merit raise.  The Tulip said he’d put in for a larger merit increase and smaller equity, but higher-up management rearranged it for fiscal reasons.  Still, however I look at it I get a nine percent raise (that works out to nearly $2.00 an hour) for the coming year, which is very welcome after getting no raise whatever last year.

Posted in Empire, Work (WORK!!?!??!) | Comments Off on The good news, the bad news

Breaking up housekeeping

In the last two weeks we’ve come a lot closer to winding up JP’s estate than we were before.  T and I drove a Ryder truck to Arlington on the 11th to help C clear out his apartment, which has been sitting empty since his death, and to bring back a combination of furniture, much of which will go into the apartment T wants to get for herself this summer, and family heirlooms.  C had already done a bunch of rough cleaning and clearing before we got there; he got the most unenviable chore of cleaning up the inevitable mess that comes from an unattended corpse and unattended pets.

One treat was being able to visit Moon in Fort Worth, who offered us guest space.  I hadn’t actually seen her in more than two years.  I only wish I hadn’t been so tired both evenings, and could have stayed up a later to talk more.  Moon still holds a significant place in my heart, and I miss getting to be with her.

We spent a lot of Saturday wrapping and packing—a full set of china, kitchenware, glasses, a few computer bits and pieces, and a metric assload of Family Stuff.  We packed a Chauncey Jerome ogee mantel clock from about 1840 that used to sit in the living room when I was a kid, a Seth Thomas “round band” shelf clock from about 1900 that sat in the den, my great-grandmother’s silver-plate coffee and tea service and soup tureen (which she always called the “punchbowl,” and had engraved around the bowl with a quotation about drinking), given her for her wedding in 1899, several incredibly fragile photo albums with badly faded snapshots of my father’s father in his doughboy kit (some of the pictures were obviously taken when he was in France in 1918-19), Dad’s parents as newlyweds traveling in Venezuela, Colombia, and the Netherlands Antilles in 1922 when my grandfather worked as an oil company engineer down there, a whole gallery of other framed family photographs, cap badges and things from my father’s time in the Navy during World War II and at American Airlines in 1953, and a magnificently preserved black wool charro suit with elaborate white frogging that Dad bought to wear in the Comanche County centennial celebration parade in 1954.  (I also have a home movie that shows him wearing the suit and riding his appaloosa in the parade, and looking incredibly dashing.)

And that was just part of the portabilia.  We took JP’s dining room set for four, which is in imMENSEly better condition than our own, a huge and gorgeous Art Deco armoire that just screams 1938 to put in T’s room, meaning she can finally throw out the horrible chipboard dresser she’s had to use for years, an early 20th century pie safe with the original pressed-tin panels still present, although somewhat decayed, and lacking its back (gotta find a period piece of wood from someplace to make a new back), and a pretty little walnut-veneer butler’s desk that T claimed because she needs a work/study space.  C and B, who had claimed JP’s leather couch and recliners, gave T their old sofa and easy chair, upholstered in an icky dark-green fabric but still usable, toward furnishing her apartment.

We originally planned to pack Saturday and load that night, but it became completely clear in the middle of the day that we were not gonna be ready to go before sometime Sunday, and we were gonna be mostly worn out and not up to wrestling big fragile pieces of furniture across a narrow catwalk and into the truck.  C decided it was time to regroup and called a moving service he’d already scoped out several days before, and they agreed to provide a crew to load the truck for us.  Hiring the movers may be some of the best money he ever spent; we’d never have managed without them.  Four of them descended, wrapped the biggest pieces in shrinkwrap to keep doors and drawers from flopping around and falling out, and loaded the truck with a quarter of the fuss we would have done, in less than half the time.  They were done before two, and we drove back across the Mid-Cities to C’s house, loaded up the sofa and chair, and went home.  I-35 was no worse than it usually is (which is quite bad enough, thankyouverymuch) and we were back in Austin by seven.

T spent much of the trip home phoning various military friends of hers at Fort Hood, trying to dragoon them to come help us unload the truck.  I tried to get hold of Tomax to come help, but she was riding back from a scrimmage in Dallas, and wisely unavailable.  In the end only one of T’s theoretical four military friends showed up, but it’s a good thing he did.  We would have had a struggle unloading the armoire and the bed if he hadn’t.  I think we owe him and his wife one now.

Despite everyone’s (mostly my) best intentions, we got nowhere NEAR through unloading the truck Sunday night—I’d badly underestimated how tired we’d all be—so I called in for a personal day on Monday, and L and I spent the day unloading.  The two of us got everything else either into the house or into storage that day, and I managed to get the truck back barely under the wire for just one extra day.

We still have boxes all over the place in the living and dining areas, because I have NO idea where we’re gonna put a bunch of this stuff, but we have it in possession, the apartment is dealt with, and the probate is one step closer to being over.

Posted in Family, Personal History | Comments Off on Breaking up housekeeping

How to be very very stupid:  the aftermath

Thursday’s little Incident sparked several posts to the neighborhood association listserv, beginning when someone asked “Does anyone have any details concerning the disturbance around the **** block of **** at around 6:00 yesterday afternoon?  For anyone that is not aware there were 5 police vehicles surrounding a home on the corner and helicopters flying overhead.”  Two or three others added what they’d seen, and some other ill-informed yahoo bloviated about “welcome to the third-world police state model.”  Finally, the police department’s liaison to the association posted this:

“The call was initially a suspicious subject.  Then it went to subjects on roof of the house with rifle.  The air unit was providing info to officers on the ground.  It turned out the rifle was a pellet gun.  In the end two of three subjects were arrested.  When guns are involved we don’t rush in; we set up a perimeter till it can be determined how to handle or to call SWAT (if time permits).  That is about all I can say on the matter for now.”

Awwwwwwwwwwww . . . poor dumb rich kiddies with their BB gun, stirred up a mess o’ trouble for themselves ’cos they couldn’t be bothered to use what brains they have.

Posted in Neighborhood | 2 Comments

How to be very very stupid:  Lesson #1873

Yesterday my quiet corner of the neighborhood was the scene of an armed police confrontation.  And I started it.

The house catty-cornered to ours across the intersection is a rent house, and has been a “party house” for a succession of fraternity and sorority members.  The current set seems to include four or five guys—I never have figured out exactly how many live there and how many just visit.  They haven’t thrown many loud parties, for which I’m very thankful, but they do have two big, loud dogs and their SUVs and pickups clog the street at all hours.

I went out the north door about five-thirty to go pick up M from day care, and saw three guys sitting in lawn chairs on the roof of the house, which wasn’t bad of itself.  The bad part was that one of them had what looked like an air rifle up there with him.

I didn’t think much of having people with guns—any guns—outdoors in a city neighborhood.  Whether they were up to real mischief or simply pot-shooting at the endemic squirrels and grackles, any misses would have to come down SOMEwhere, and in our neighborhood, “somewhere” is always going to have houses and people in it.

So I called the cops.  After I was past their house, I pulled out my cell phone, called 911 and told them there were three males sitting on the roof of the house at ********, and that one of them had a gun up there with him.  No, I didn’t know what it was other than a long gun and not a pistol.  Yes, they were sitting on the roof of the house.  Yes, I saw them because my house is across the intersection from theirs and I saw them as I walked out the door.  No, I didn’t know whether they lived there or not. (This is true; I’ve never met anyone who’s lived there since the last owners moved out three years ago, and don’t care to.)  Yes, I can give some description.  White males, probably under 25, the one with the gun had dark brown or black hair, another was wearing an orange ball cap.

By the time M and I got back, maybe fifteen minutes later, the police had a helicopter circling the area, I suppose to keep an eye on things, verify that I saw what I said, and be ready to chase if anyone ran.  M and I went on inside and kept to ourselves.  Ten minutes or so later I heard shouting outside and went to look through the peep-glass in the front door, to see exactly what kind of commotion had started.

Three patrol cars had blocked off the street and at least two officers stood in best firing-range posture, guns trained on the guys on the roof and positioned to create a crossfire.  The roof guys were sitting VERY STILL up there with their hands raised VERY FAR in the air.  I decided that nobody needed my help at this point and I’d be best off not stirring any more in this stew, so I went back to reading my blogroll.

Some minutes later L came home from work and said that as she walked past, the roof guys were standing in the street handcuffed, and the cops were looking Not Amused.  I told her what had gone down, and she found it funny as a rubber crutch.  I was rather tickled myself.  We both shook our heads over the egregious stupidity of anybody thinking he could sit out in public, in the middle of a city neighborhood, waving a gun around and not have SOMEbody call the cops.  May they learn a Life Lesson or two from the experience, WITHOUT having to win a Darwin Award first.

Posted in Neighborhood | 2 Comments

The Tree War:  City Council gets involved

The neighborhood task force got somebody’s attention.  Several somebodies.  An op-ed piece on January 25th Austin American-Statesman and some concerted lobbying work raised consciousness so that the February 9th City Council agenda has the following item:

19. Approve a resolution directing the City Manager to initiate changes to the City’s tree trimming and tree removal polices and practices, including working with a citizen task force of stakeholders, and to conduct a City-wide Tree Inventory.  (Council Member Lee Leffingwell, Council Member Brewster McCracken and Council Member Betty Dunkerley)

In other words, “Austin Energy, hold everything!!  You’re going to have to work with interested citizens (and there are a lot of us) to overhaul your slash-and-burn line-clearance policies, and come up with something that accommodates the older neighborhoods, whose needs are different from the suburbs whose buried utilities you so love.”  The resolution’s final language isn’t worked out, and co-sponsor Brewster McCracken is working with the task force to try to incorporate some other ideas he favors:

  1. Extending the cutting moratorium (which currently runs out on February 9th) while the remaining provisions are worked out and enacted.
  2. Taking the tree-trimming part of line clearance away from Austin Energy and giving it to another department, perhaps the Urban Design department or Parks & Recreation, which already has its own forester for its parks.
  3. Compensating property owners for the value of trees that must be removed completely.  (Can you say “Fifth Amendment to the Constitution,” boys and girls?  Sure.  I knew ya could.)
  4. Taking a City fund of $300,000 that is already earmarked for creating underground utilities in older neighborhoods and using it as the prize in a national competition to come up with creative ways to accomplish moving existing electric lines from overhead to underground.

The burying power lines part is gonna be the part that’s hardest to sell.  When the task force met with electric utility staff, that was the suggestion that caused outright laughter from the staff.  Me, I need to know a lot more about the engineering challenges before I could say whether something like that is feasible in Hyde Park or not.

Posted in Austin, Neighborhood | 1 Comment

The Hyde Park Tree War

My neighborhood is in the middle of a war to save its trees.

The neighborhood is 115 years old now; the developer, an agent of the Katy railroad’s land company, subdivided and sold the first lots in 1890.  It grew up and built out between then and World War II, and everybody who came along planted more trees.  As a result, we have some of the finest urban forest in the city, and we’re proud and protective of it.  (Our nightmares involve living in a neighborhood full of zero-lot-line McMansions with spindly, held-up-by-guy-wire saplings in their front yards.)  On my own lot, I have four large pecans, an elm, two hackberries (ick) a fig, two live oaks, a black walnut, and four crape myrtles.  Other people have red (Spanish) oaks, mountain ashes, old Chinese tallows, persimmons, and others.  One house has two old, BIIIIIIIIIG Washingtonia palms in the front yard!

My part of the war began just before Christmas, when we came home to find a copy of a “Vegetation Work Plan” stuck on our front door.  According to it, the city-owned electric utility was starting a “line clearance” program and the 68kV line that runs across my north property line was part of the first phase.  Their goal, I learned later, was to clear all branches within eleven to thirteen feet of “major” electric lines and within eight feet of “secondary” lines.  To accomplish this, they wanted to cut down the black walnut altogether, cut down the native variety pecan altogether, and top one of the crape myrtles.  And that was just for the front half of the lot.

I called back the arborist (a misnomer, in my opinion) for the city’s contractor, Asplundh Tree Expert Company, and in short, told him hell no, I wasn’t going to allow him to cut down any of my pecan trees under any circumstances.  His response was rather Good German-ish and ”I’m just following orders.”  He said I’d have to talk to the contact person for the City to negotiate any less cutting than what he’d specified.  I continued to be unimpressed by his opinions, his professional judgement, or his expertise, the more so as he’d mis-identified the black walnut as another pecan.  While the two trees have some similarities, they look enough different that he shouldn’t have made the mistake if he was as experienced as he wanted me to believe.

A few days later I talked with the City’s representative.  She explained that to clear the lines by the specified amount, Asplundh would have to remove so much of the pecan and the walnut that the trees might not survive, and if they did would be mutilated-looking and unattractive.  She also said that the pecan is growing a lot too close to the house (it’s true; the trunk is perhaps eight inches away from the house wall) and would have to be removed anyhow eventually.  I agreed the tree would have to go someday, but today isn’t that day.  We got out a tape measure and did a quick eyeball estimation of how much of the pecan tree would have to be cut back.  It was a lot.  Almost one whole side of the tree would have to go.

I continued to hold to my position that I wasn’t going to agree to cutting down the pecan.  I pointed out that losing the shade from the two trees would mean I’d need another ten to fifteen tons of air conditioning capacity to compensate, and did the city mean to buy me a larger air conditioning unit and pay the difference in the resulting higher electric bills.  Well no, she allowed, but the city would give me a five-gallon size sapling to “compensate” for each of the cut-down trees.  That’s not compensation, that’s a sop, I replied, and you aren’t going to cut down my trees.

In the end she agreed they would cut back the pecan and the walnut instead of taking both out.  Then we discussed several other trees on the other side of my lot, that will fall into the second phase of the project.  I agreed to let them cut down a hackberry and the two little live oaks that have grown up directly underneath the lines, and to prune back the second big crape myrtle.  I detest hackberries as such, and the live oaks are simply in the wrong place and are not only going to cause the city trouble soon, they’re causing me trouble now because they’ve grown into the electric feed line to my house.  In a good windstorm they could easily knock out the house’s power.  We did not discuss the largest and oldest of my pecan trees, which I came home one day to find they’ve flagged for pruning.  (I’ll have to throw another fit about that one in a day or two.  I think what I’ll do is to write the city a letter revoking my permission to cut any of the the pecans at all pending further negotiation.)

Meanwhile, outrage built quickly across the neighborhood.  Some residents received work plans that involved cutting down every major tree on their lots.  The January neighborhood association meeting was full of people outraged over the program; the city’s contractor was pejoratively nicknamed the “Asplundherers.”  A visiting delegation from the adjoining Hancock Neighborhood Association proposed we form an ad hoc alliance to fight the plan with publicity and political pressure.  As the electric utility is directly owned by the city, it’s easier to apply direct political pressure here than in other cities.  The task force motion carried on a unanimous vote.

The task force got into it quickly.  A neighborhood meeting two weeks ago drew a HUGE crowd who gave representatives from the electric utility, the mayor’s executive aide, and one of the city council members several earfuls on how unpopular, badly conceived, and worse executed the line clearance plan was.  It came out that Asplundh’s contract specified they are to be paid by the pound for vegetation removed, so they have a financial incentive to cut as much as ever they possibly can.  The utility also didn’t help their case by publicly admitting that they had taken no consideration for changes to the urban canopy and the environmental and æsthetic damage it would cause, had not asked the city’s forester or the Urban Forestry Board for advice or assistance, and in general had intended to do pretty damn much as they pleased.  (Part of the issue is that, because of budgetary issues, the electric utility hasn’t done any systematic line clearance in more than ten years, so they have a LOT of encroaching vegetation to remove, as they see it.)  The mayor’s aide and the city council member, however, realized they had a big political problem on their hands and promised that no cutting was going to happen without trying to find other, less radical ways of dealing with the issue.

After the meeting the task force kept pushing with the city council.  We learned a long time ago, as early as the 1970s when the association was organized to save our neighborhood fire station, that having a committed constituency, being loud about it, and continuing to push and prod are the things that will get political results.  It’s worked to save our fire station from closure four times in thirty years, it worked to get a neighborhood conservation plan passed to protect us from thoughtless and incompatible urban infill, and it worked in the tree war.  The mayor and council imposed a moratorium on the line-clearing project.  The Urban Forestry Board is taking up the case, and the electric utility has its nose in a sling because they were caught before they could complete the destruction.  They’re having to talk with the task force and work to come up with something less destructive and more acceptable to the neighborhoods.

The neighborhoods haven’t won the tree war by any means, but we haven’t lost either.  Every day we see more yellow and pink ribbons tied to trees, to remind us the Asplundherers are waiting.  (Pink ribbons mean “cut this tree down,” and yellow means “chop it way back.”)  We’re going to keep fighting until we get a solution that means Hyde Park and the other neighborhoods don’t lose the tree-lined streets that we value so much.

Posted in Neighborhood | 6 Comments